Facing Issues on Trains? Lodge Complaints Online via RailOne App with Photos and Videos
The Indian Railways’ RailOne app now makes it easier than ever to report train or station-related issues online. Its new feature, Rail Madad, allows passengers to register complaints instantly using their mobile phones, along with photos, videos, or audio recordings.
What is the RailOne App?Developed by Indian Railways, the RailOne app not only allows booking train tickets, including general and platform tickets, but also provides a platform to file complaints. The app also lets users access content from WEVS OTT services.
Rail Madad Feature ExplainedThe Rail Madad feature, prominently displayed on the app’s homepage, helps passengers report inconveniences experienced on trains or at stations. Complaints can be submitted in video, audio, or image formats, with each file limited to 5M...









