Attention Google Pay and PhonePe Users: Failed UPI Transactions? Claim Compensation from Your Bank
If a UPI transaction fails and your money has been debited but not credited to the recipient, there’s no need to panic. According to the Reserve Bank of India (RBI) guidelines, if banks or payment apps do not refund the money within the prescribed timeframe, they are liable to pay penalty compensation for the delay.
How the Compensation WorksWhen a UPI transaction fails, the debited amount should typically be refunded on the same day or by the next business day (T+1). If the money is not returned within this period, you can raise a complaint through your UPI app—such as Google Pay, PhonePe, or Paytm.
If the app does not resolve the issue, you can escalate your complaint to the RBI’s Complaint Management System (CMS) portal at cms.rbi.org.in. It is important to mention the delay in re...









