RBI Tightens Rules for Loan Recovery Agents: No Harassment, Banks Held Responsible
Mumbai, February 13:The Reserve Bank of India (RBI) has proposed stricter guidelines for loan recovery agents to protect borrowers from harassment. Under the new draft rules, which apply to scheduled commercial banks (excluding regional rural banks) and housing finance companies, agents will no longer be allowed to intimidate or pressure customers during loan recovery.
Key Highlights of the RBI Draft Rules
Call Recording: Every call made by a recovery agent must be recorded to serve as evidence in case of disputes.
Civil Conduct: Agents are required to interact with customers in a polite and professional manner, with strict prohibitions on abusive language.
Timing Restrictions: Agents cannot call customers after 7 PM. Recovery attempts are prohibited during sensitive occasions...









