Electricity Bill Too High and Office Visits Didn’t Help? Register Your Complaint Instantly on This WhatsApp Number

Rising electricity bills are a common concern, especially with heavy power consumption from appliances like heaters and geysers in winter, and air conditioners in summer. However, if your electricity bill seems unusually high even without excessive usage—or if your bill hasn’t arrived at all—it could indicate an error. And if repeated visits to the electricity office have failed to resolve the issue, there’s good news: you can now file a complaint directly from your mobile phone via WhatsApp.

The government has made it easier for consumers to raise billing-related grievances without standing in long queues or navigating complex websites.

Government Shares Helpline Details via Official Announcement

The Department of Consumer Affairs has shared this information through its official account on X (formerly Twitter). In its message, the department urged citizens to take immediate action if they notice any billing errors, incorrect charges, or false promises by service providers.

The tweet states:
“If there is a billing error, price discrepancy, or false commitment—take action immediately. Call or WhatsApp the National Consumer Helpline.”

These Are the Official Helpline Numbers

Consumers can reach out through the following channels:

• National Consumer Helpline (Call): 1915
• WhatsApp Complaint Number: 8800001915

These numbers are aimed at ensuring faster and more transparent grievance redressal for consumers across the country.

How to Register an Electricity Bill Complaint on WhatsApp

Filing a complaint through WhatsApp is simple and takes just a few minutes:

1. Save 8800001915 in your phone contacts (optional).
2. Open WhatsApp and start a new chat with this number (you can also paste the number directly in the search bar without saving).
3. Send a message saying “Hi.”
4. You will receive automated options—select “Register Grievance.”
5. Enter the required details such as your name, mobile number, state, and the type of complaint.
6. Submit the information to register your grievance successfully.

Not Just Electricity Bills

It is important to note that this WhatsApp helpline is not limited to electricity bills. Consumers can use it to report issues related to any type of billing error, including other utility services or consumer-related grievances. The initiative aims to make complaint resolution faster, simpler, and more accessible for everyone.

With this digital step, the government has empowered consumers to resolve billing issues from the comfort of their homes—no paperwork, no apps, and no repeated office visits required.