A technical glitch at major airports in Delhi and Mumbai caused significant disruption for passengers on Thursday, affecting multiple flights and creating long queues at check-in counters.
What Happened
The issue originated from a server malfunction in the Navitaire system, which airlines use for booking, check-in, and boarding operations. This sudden failure left hundreds of passengers stranded and caused operational delays across terminals.
At Indira Gandhi International Airport (IGIA) in Delhi, the glitch was reported around 6:45 AM. Technical teams managed to restore the system by 7:30 AM, but during the outage, airline staff had to manually update passenger information, resulting in long lines and delayed flights during the morning rush.
Similarly, at Chhatrapati Shivaji Maharaj International Airport in Mumbai, passengers faced delays at check-in counters due to the same Navitaire system malfunction.
About the Navitaire System
The Navitaire platform is crucial for airline operations, handling ticketing, check-ins, and boarding procedures. Any malfunction can disrupt normal airport operations, leading to crowds, delays, and inconvenience for travelers.
This is not the first time such technical issues have occurred. In November last year, a glitch in the Air Traffic Control (ATC) system at IGIA caused major flight disruptions, prompting the Airports Authority of India (AAI) to issue a detailed explanation.
Resolution
The technical teams at both airports acted swiftly to resolve the issue, and normal operations resumed shortly after. Airlines have assured passengers that flights are back on schedule and urged travelers to check for any further updates.
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