Bihar Makes Strides in Governance and Employment; General Administration Department Gets ISO 9001:2015 Certification
Patna, Bihar: In a significant achievement for governance and public service, Bihar’s General Administration Department has been awarded the prestigious ISO 9001:2015 certification for its commitment to quality, transparency, and timely service delivery. The certification, formally granted on January 21, 2026, recognizes the department’s excellence in workflow management, citizen service, and grievance redressal mechanisms.
Efficient Service Delivery Across the State
Under the Bihar Public Service Rights Act, 2011, 14 state departments provide 153 types of services to citizens, including caste, income, and residence certificates, new ration cards, labor accident grants, driver licenses, girl child welfare schemes, and social security pensions. Over 51.13 crore applications have been ...









