The troubles for India’s largest airline, IndiGo, continue to deepen as the government adopts an increasingly tough stance. A day after CEO Pieter Elbers met Civil Aviation Minister Ram Mohan Naidu, the Directorate General of Civil Aviation (DGCA) has now formally summoned him, along with the airline’s top executives, to provide a detailed operational status report.
According to officials, the DGCA has directed IndiGo to appear on 11 December at 3 pm, armed with comprehensive data on the ongoing disruptions that have plagued the airline for nine consecutive days.
DGCA Seeks Detailed Briefing
The regulator has sought updates on several critical fronts, including:
- The current status and timeline for resuming cancelled flights
- Hiring and recruitment plans to stabilise operations
- Passenger refund mechanisms
- Procedures for returning misplaced baggage
- Accurate and timely communication with passengers
- Fare policy and pricing practices
Thousands of IndiGo flights have been cancelled or delayed in the past week, leaving passengers stranded and sparking widespread frustration. The DGCA has taken serious note of the airline’s inability to manage the crisis, prompting the latest directive.
High-Level Meeting Mandatory
In its notice, the DGCA stated:
“The Directorate General of Civil Aviation has directed the CEO of M/s IndiGo to present comprehensive data and updates related to the recent operational disruptions. The airline must submit a full report and appear before the DGCA on 11 December 2025 at 1500 hours. The CEO is instructed to attend the meeting along with senior officials from all relevant departments.”
With operational chaos showing no signs of easing and the regulator intensifying oversight, IndiGo faces mounting pressure to restore normalcy and address the concerns of millions of affected passengers.
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✅ An infographic-style explainer for flight cancellations
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